Our Story

Vizolution is dedicated to helping organisations make great customer journeys effortless.

We believe that customer experiences should be as efficient as possible, and that customers should be able to complete journeys in the method that suits them best, via their device of choice.

Our omnichannel software platform optimises interactions in remote channels and is used by global enterprises across 12 countries to enhance their offering. We have received numerous accolades for CX innovation, including at the UK Customer Satisfaction Awards, European Contact Centre and Customer Service Awards and CCA Excellence Awards.

Founded in 2013 and headquartered in Wales, we are backed by HSBC, NatWest, Santander Consumer Finance, Development Bank of Wales and Notion Capital. We have ranked on numerous growth rankings, including the Deloitte Fast 50, the Sunday Times, Hiscox Tech Track 100 and the Inc.1000 Europe, as well as holding a Silver Ecovadis certification.

As a company, Vizolution understands that delivering effortless experiences to customers at an enterprise level poses a unique set of challenges. Whether it is maximising the efficiency of operations, exceeding customer expectations or meeting industry regulations, we’re trusted by leading global businesses to deliver solutions that create best-in-class customer journeys and allow organisations to surpass their KPIs.

Leadership team

Bill Safran

Co-founder & CEO

Bill has over 20 years experience managing software businesses with a focus on the financial services and telecoms sectors. He was also recognised as one of the LDC’s 50 Most Ambitious Business Leaders in 2018.

Andy Samuel

Andy Samuel

Chief Technology Officer

Andy has over 25 years’ experience at startup and enterprise level technology businesses world wide. Andy was previously Chief Technology Officer for Delio Wealth, CTO at Alcumus, CTO at Target Group.


Toni Kemp

HR Director

Toni has 20 years’ experience in human resources and is responsible for all aspects of organisational and transformational change at Vizolution. Before joining Vizolution, Toni was Vice Chair of the Board and Chair Personnel Committee at Cardiff YMCA Housing Association and HR manager at WCBS.

Our clients and partners

Grant thornton logo

Grant Thornton Partnership

We’ve partnered with business and financial adviser Grant Thornton UK LLP to provide a complete solution for the Financial Services sector. The collaboration combines our tech and experience with their advisory expertise in digital transformation, data and analytics, automation and RegTech.


Five9 Partnership

By integrating with Five9, we capture data from the Five9 IVR / IVA or Five9 Outbound Dialler, and automatically embed customer information into specific agent call scripts/journeys relating to the call type and populate the agent screen pre-call.

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