AIB partnered with Vizolution to evolve its Direct Customer Financial Planning journey.
The financial planning journey would typically take place in person, either in branch or at the client’s home, which would be inconvenient for the customer or inefficient for the business. The financial planning process was two-staged:
A fact find – an introductory, information gathering session to understand the customer’s current investments, and how much they can afford to invest going forward.
An investment review – where the advisor would take the client through their advice and recommendations
AIB used Vizolution’s technology to develop and deploy a wealth management journey which enabled customers and agents to exchange information and participate in a convenient and efficient remote financial planning session.
The journey now combines the quality of face-to-face interactions with the low costs and convenience of remote channels, allowing customers to do everything they could in branch.
Each stage of the process, including terms & conditions, disclosures and signatures are recorded in the audit archive, making the journey fully compliant.
The Impact
The Impact
