Vizolution and RBS Win at Customer Contact Innovation Awards

Vizolution, in partnership with RBS, are excited to announce that we took home the best ‘Digital Transformation Innovation’ award at last night’s Customer Contact Innovation Awards!

The award was in recognition of our collaborative work in creating the UK’s first ever completely paperless end-to-end mortgage application process and follows on from our recent win, also in partnership with RBS, at the UK Customer Satisfaction Awards.

Utilising Vizolution’s transformative vScreen and vDoc technology, RBS’s DigiDocs platform, which is used by customers to complete their paperless mortgage processes, has been successful across all targets.

Significant KPI improvements were achieved, including over £1.5bn of lending facilitated every month; 79 NPS for Q1 2018; an average saving of 11 days per customer journey, with 5% of mortgage offers received within 24 hours; and a 100% decrease in paper, resulting in over 7 million pieces of paper saved per year.

Bill Safran, CEO of Vizolution said: “It’s very exciting to receive another award with RBS. Picking up accolades that recognise the hard work we do, and the value we bring to our customers is very rewarding.”

Ian McLaughlin, Managing Director, Home Buying and Ownership at Royal Bank of Scotland said: “Partnering with Vizolution, from concept to deployment, has worked exceptionally well. It’s very gratifying to receive this industry recognition to add to the feedback from customers and advisers, which has been overwhelmingly positive.”

Customer Contact Innovation Awards
David Moore, Customer Journey Manager, RBS, with Sabrina Gross,
Customer Success Director, Vizolution

The Customer Contact Innovation Awards were held at the Customer Strategy & Planning 2019 conference in Warwick; a 2-day event that attracted over 600 attendees from the field of customer experience and digital transformation in the customer contact centre.

Watch this video to find out how we helped RBS deliver one of the most innovative customer experiences in financial services:


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