Vizolution and BNPP Shortlisted at UK & European Captive Review Awards 2019

Vizolution and BNP Paribas (BNPP) are proud to share that we have received an award nomination at the UK & European Captive Review Awards 2019.

We have been shortlisted in the best Software Solution category for our work in transforming BNP Paribas’ Life Insurance Telephone Journey.

Using our vScreen technology, BNPP transformed its standard service-to-sale call centre call into a visual, interactive and more interesting experience.

The project has been successful across all KPIs, including a conversion rate increase from 50 to 67%; a compliance rate increase from 66% to 100%; 50% reduction in churn, and impressive Asat (93%) and Csat scores (92%).

Dominque Thibaut, Director of French Market at BNP Paribas Personal Finance said: “Deploying Vizolution’s vScreen is an important step in BNPP Personal Finance’s full digital relationship strategy. Indeed, our ambition is to move from a ‘telephone-and-paper’-based company to a full digital value proposition offered to our clients today. The vScreen solution covers our needs, especially for insurance products, because it doesn’t need to be integrated into our own complex IT systems.

“It combines sales support with e-signature functionality and is also a paperless journey, which complements what we want to do in the future. We consider it a big success and are already working on further roll out with other journeys.”

Although this is the first joint award nomination that we have received with BNPP, Vizolution has received numerous other award nominations with clients such as O2, RBS and HSBC.

Finalists in the Software Solution category include:

  • Vizolution + BNPP
  • Clearwater Analytics
  • Delonia Software
  • Sovos FiscapReps

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