See how Vizolution helped BNP Paribas Personal Finance transform a typical service call into a visual sales experience
See how Vizolution helped
BNP transform a standard
call centre call into a
BNP Paribas Personal Finance wanted to improve its service-to-sale customer journey by increasing upsell opportunities of its individual insurance products.
Several significant pain points were identified and found to be inflating costs, lengthening journeys and causing customer and agent frustration:
Vizolution’s vScreen technology enabled BNP to transform a standard call centre call into a visual, interactive and more interesting experience.
The agent presents the life insurance offer to the client & initiates a vScreen session
To build rapport and trust, the Know Your Customer stage is initiated on vScreen, to show agent identity, address and bank IBAN
Customers are then shown industry data related to life insurance. Visuals are also shown to explain the product and pricing information
Customers are shown a piece of advisory, contract and payment information that they can digitally sign