Co-Browse

An innovative co-browsing solution

Giving customers and advisors the ability to navigate digital content and websites at the same time

Collaboratively navigate online material with customers

Nothing is more frustrating than navigating online content you don’t understand, and it’s only made worse when you can’t articulate an issue to the person tasked with helping you. Customer journeys like this often breakdown due to differing online experiences, that frustrate and annoy customers until they seek other providers with a path of less resistance.

These breakdowns are inefficient for your business, causing lost sales, inflated costs, disengaged customer and erosion of your brand position over time.

A solution to appease both parties

Connecting customers and agents through the simplest digital technology; a web browser, allows our unique co-browsing solution to be used on any device anywhere. The result is an effortless journey within the customers’ channel of choice, combining high touch support and convenience of tech.

Features & benefits of co-browse

Guide customers through
your website

Help customers find information on your website, direct them to new pages and resolve problems during an online application process.

Works first time, every time

All customers need is internet access. No problems with firewalls, settings, or pop-up blockers. No need to download software or apps.

Pairs with existing technology

Complements your existing technology, sitting above your legacy system. This makes it easy to implement and scale, as well as delivering rapid return on investment.

How co-browse can fit into your customer journey

Below is a quick demonstration showing how other organisations utilise our platform to implement co-browsing into their ideal customer journey. Initiated during a call or via your website, it can be a great tool to take customers through your online content and ensure they can serve themselves in future.

Co-browse can enhance a range of customer journeys

View the below customer journeys to see of the ways you can utilise co-browse

Bereavement & Estates

Configuring the ideal path for your customers’ needs

Mandate Management

Provide a superior service while remaining compliant

Mortgages & Loans

Give your customers the best possible mortgage experience

Service

Improve old processes and customer experience

If you have another journey you would like to streamline then please get in touch as we have developed more than we have here and we are always building more.

Delivering substantial uplift to all your KPIs

25% uplift in conversions

The longer a journey, the more likely a customer is to drop off of a purchase.

By streamlining journeys so that they can be completed often in just one single interaction, our solutions remove the breaks in which customers drop off. The result?

A surge in conversion rates for your business.

75% reduction in overheads 

Inefficiencies caused by mail, document processing and lengthy handling times mean operating costs for businesses are inflated.

By digitising these typical breakpoints or eliminating the need for them entirely, we help our clients to boost efficiency, enabling them to offer maximum value to their customers at the lowest possible cost.

100% compliance, guaranteed

Traditionally, compliance procedures have been susceptible to staff error. Moreover, physically storing customer documents can be both costly and inconvenient.

Our solutions ensure compliance by creating automated workflows that eliminate the potential for mistakes. By collecting electronic signatures and exchanging documentation digitally, there is no need to listen back to calls to check compliance delivery. That means completing paperwork becomes a thing of the past.

90% reduction in transaction times

Lengthy transaction times, both on a journey and individual touchpoint level, benefit no one. Efficiency suffers and frustrated customers drop out in favour of a competitor who can deliver the product or service quicker.

Our solutions reduce transaction times by giving staff the digital tools that enable them to meet the customer need there and then, improving first contact resolution so complex journeys no longer need to span multiple steps and channels.

90+ NPS

Customers are no longer willing to settle for second rate experiences, and organisations that don’t put the customer at the heart of their journey will cause friction and frustration.

By streamlining the sticking points in journeys so they become effortless and flow seamlessly, our clients benefit from happier customers and better brand advocacy over time.

Optimised across every device

Enabling you to provide a streamlined, omni-channel customer journey across any device of their choosing.

Want to see it for yourself?

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