Our eBooks

Here is a collection of our eBooks which you can download to gain insights around how you can best streamline your customer journey.

The Ultimate Guide to Customer Experience

Customer experience continues to be a top business priority, as increasing numbers of companies across sectors are recognising how CX can be used to not only increase revenue, but also act as a competitive differentiator.

The Ultimate Guide to CX Management will help you gain a better understanding of what to factor in when planning your customer experience strategy.

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7 Smart Strategies to Transform Mortgage Application Processes

Having delivered the UK’s first fully digital mortgage application process, here’s 7 smart strategies we’ve uncovered to transform your mortgage process. Within this eBook you will learn how NatWest, RBS and Ulster Bank digitally transformed their mortgage lending business.

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Mortgage eBook Cover

7 Smart Ideas to Transform Debt Collection and Recovery

Find out how banks like Santander have revolutionised collection processes. In this eBook we will look at the processes and approaches your organisation can implement to help mitigate writing off large amounts of debt.

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Collections eBook Cover

Simplify and Streamline your Bereavement Customer Journey

Find out how banks like NatWest have revolutionised their bereavement processes. In this eBook we will look at the processes and approaches your organisation can implement to help streamline a challenging journey during a challenging time.

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Bereavement eBook Cover

7 Smart Strategies to Maximise the Investment Potential of the Mass Affluent

Learn how leading Wealth Management practices have grown market share through digital transformation. In this ebook we explore the knock on effect of recent market changes and how you can capitalise on the opportunity.

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