We are very proud to announce that we, alongside RBS, won the Customer Experience Product Innovation category at the 2019 CX Innovation Awards!
Held in Salt Lake City, US, the CX Innovation Awards recognises new practices that improve customer experience, have a strong business impact and advance the field of customer experience for other organisations.
Our joint win was for the RBS paperless mortgage application journey, which, through the use of Vizolution’s vScreen and vDoc technology, was completely transformed into the UK’s first ever completely paperless end-to-end process. The project has been successful across all KPIs, including an NPS score of 79 for Q1 2018; an average saving of 11 days per customer journey; and a 100% decrease in paper, resulting in over 7 million pieces of paper saved per year.
Although this was the first time we have been recognised in the US , Vizolution and RBS have won numerous awards for the RBS paperless mortgage process in the UK, including at the Customer Contact Innovation Awards.
Watch this short video to find out more about the award winning solution: