Lack of high-touch support online can make web journeys frustrating
Online journeys can break when customers aren’t able to resolve queries or difficulties independently, forcing the journey to break by escalating to assisted channels, or abandoning their journey all together.
Breaks make the experience frustrating for your customer, who has to manually join up steps and channels to achieve the outcome they want. Breaks are also inefficient for your business, causing lost sales, inflated costs, rushed compliance processes and erosion of your brand position over time.
vBrowse makes remote support as effective as face-to-face.
vBrowse is an innovative co-browsing solution that provides targeted human support to online customers at the point of need, acting as a human safety net within the self-serve process.
The result is an effortless journey within the customers channel of choice, combining the high touch support of face-to-face, with the costs and convenience of digital.
Features & Benefits
Guide customers through
Help customers find information on your website, direct them to new pages and resolve problems during an online application process.
Keep customers in
low cost channels
Customers remain in the self-serve journey after their difficulty is resolved and can continue from where they left off.
Customise it to
Cater for preferences by allowing customers to request a call back, or to simply chat to an agent online.
vBrowse is easy to use
vBrowse connects customers and agents through the simplest digital technology: a web browser!
vBrowse can be initiated in two ways: the customer either opens a chat box or clicks to request a call from an agent so that they can speak on the phone, while co-browsing on the same webpage.
Works first time,
All customers need is internet access. They can use any browser on any device. No problems with firewalls, settings or pop-up blockers. No need to download software or apps.
Sits on top of
Complements your existing technology, sitting above your legacy system. This makes it easy to implement and scale, as well as delivering rapid return on investment.
Robust technology, 128-bit encryption, used and endorsed by industry leaders.
Your branding, tailored to your journey requirements.
A key tool in your
vBrowse is designed to work independently or in combination with any other vSuite products. Whatever your requirements, our products can be configured to your needs, guided by our expertise in customer journey redesign.
vBrowse means happier customers and more value for your business.
vBrowse delights your customers with a simpler, effortless experience and creates a tangible uplift in your KPIs: fewer remote journey drop-outs, higher sales conversions, lower cost to serve and improved regulatory compliance.