A smart and intuitive
multi-media web chat.
Today’s remote journeys are hard work and inefficient.
When a customer can’t find a quick answer to a simple question online, a ‘break’ is created in which they can be forced to escalate upwards to an assisted channel or to abandon the purchase altogether.
The result is a frustrating journey for your customer, who has to manually join up steps and channels to achieve the outcome they want, and inefficiency for your business, causing lost sales, inflated costs, rushed compliance processes and erosion of your brand position over time.
vChat makes remote journeys as effortless as face-to-face.
vChat is a smart solution that transforms a standard web chat into a multimedia experience where agents can send and receive documents, verify ID and collect electronic signatures – removing complexity and effort from your remote journeys.
vChat enables you to streamline remote journeys: fewer steps that start and end with the customer’s channel of choice, and where not possible, facilitate a seamless handover to the next step and channel.
Features & Benefits
Provide customers with a quick and accessible source of help on your website
No need to escalate
Allow customers to remain in their channel of choice
vChat is easy to use.
A vChat icon on a website allows visitors to click through a smart web chat session that appears on a pop-up window.
Both the agent and the customer can engage in a one-to-one dialogue as well as show, share and sign documents securely within the session.
Works first time, every time
All customers need is internet access. They can use any browser on any device. No problems with firewalls, settings or pop-up blockers. No need to download software or apps.
Sits on top of existing technology
Complements your existing technology, sitting above your legacy system. This makes it easy to implement and scale, as well as delivering rapid return on investment.
Is proven and trusted
Robust technology, 128-bit encryption, used and endorsed by industry leaders.
Configured to your needs
Your branding, tailored to your journey requirements.
A key tool in your
vChat is designed to work independently or in combination with any other vSuite products. Whatever your requirements, our products can be configured to your needs, guided by our expertise in customer journey redesign.
vChat means happier customers and more value for your business.
vChat delights your customers with a simple, effortless experience and creates a tangible uplift in your KPIs: fewer remote journey drop-outs, higher sales conversions, lower cost to serve and improved regulatory compliance.