vScreen

An agent-assisted,
live-sharing solution

Understanding complex products and exchanging documentation remotely can be frustrating.

Having to run through product information multiple times, listening to staff read lengthy compliance scripts and even waiting for documents to arrive in the post can cause journeys to ‘break’.

Customers are frustrated by being left to manually join information across steps and channels and these breaks create inefficiencies for your business, causing lost sales, higher costs to convert, rushed compliance requirements, and the erosion of your brand position over time.

vScreen makes remote interactions as effortless as face-to-face.

vScreen is a unique live-sharing platform that allows your contact centre agents to display product information, share documents, verify identity and collect electronic signatures, all during the course of a single phone or web session.

vScreen enables you to streamline remote journeys into effortless experiences: allowing customers to do everything they could in a face-to-face interaction, simplifying journeys so they start and end in the customer’s channel of choice.

Watch vScreen in action

Features & Benefits

Let products speak
for themselves

Explain sophisticated products and avoid confusion by displaying digestible information on your customer’s screen.

Make mail delays and costs
a thing of the past

Verify identity, upload and download documentation digitally in real time on the call. It links up with your back office too.

Banish boring
compliance scripts

Display terms and conditions and collect esignatures, building an audit trail that guarantees compliance.

Ensure compliance

Automated work flows and secure audit trails eliminate risk of agent error and ensure compliance.

Make it ‘one and done’

Complete an end-to-end journey within the customer’s channel of choice, in the same session.

vScreen is easy to use

vScreen connects customers and agents through the simplest digital technology: a web browser!

Agents invite customers to vScreen by sending them a link and a unique password so they can log in to a secure session, where their seamless journey begins.

Implementing vScreen
is simple

Works first time,
every time

All customers need is internet access. They can use any browser on any device. No problems with firewalls, settings or pop-up blockers. No need to download software or apps.

Sits on top of
existing technology

Complements your existing technology, sitting above your legacy system. This makes it easy to implement and scale, as well as delivering rapid return on investment.

Is proven
and trusted

Robust technology,
128-bit encryption,
used and endorsed by
industry leaders.

Configured
to your needs

Your branding,
tailored to your
journey requirements.

A key tool in your
omni-channel strategy.

vScreen is designed to work independently or in combination with any other vSuite products. Whatever your requirements, our products can be configured to your needs, guided by our expertise in customer journey redesign.