add-on to the vScreen
Journeys that lack the personal touch can frustrate customers.
Delivering the high touch support customers demand for some journeys can be a challenge in remote channels.
A failure to meet this expectation can cause the journey to break: as the customer drops out of the journey to go into branch or store to speak to someone face-to-face, or abandons the journey all together.
vVid makes remote journeys as ‘high-touch’ as face-to-face.
vVid is a powerful video-conferencing addition to vScreen, that enables customers and agents to see each other while also sharing information on-screen, exchanging documents and verifying ID.
The result is a more personal experience for both customers and agents, particularly valuable when dealing with sophisticated purchases or sensitive service queries.
Features & Benefits
Driving branch and store transformation
Host vVid sessions in store or branch to guarantee allocation of specialised staff.
vVid is easy to use.
vVid connects your customers and agents through the simplest digital technology: a web browser!
vVid is initiated as part of the vScreen process. A password allows the customer to join a secure session, where the one-to-one video call can begin.
Works first time,
All customers need is internet access. They can use any browser on any device. No problems with firewalls, settings or pop-up blockers. No need to download software or apps.
Sits on top of existing technology
Complements your existing technology, sitting above your legacy system. This makes it easy to implement and scale, as well as delivering rapid return on investment.
Robust technology, 128-bit encryption, used and endorsed by industry leaders.
to your needs
Your branding, tailored to your journey requirements.
A key tool in your
vVid is an add-on to vScreen, and together can be used in combination with other vSuite products. Whatever your requirements, our products can be configured to your needs, guided by our expertise in customer journey redesign.
vVid means happier customers and more value for your business.
vVid delights your customers with a simple, effortless experience and creates a tangible uplift in your KPIs: fewer remote journey drop-outs, higher sales conversions, lower cost to serve and improved regulatory compliance.