For the second year running, Vizolution is excited to announce that we have been shortlisted at the Engage Awards 2019 – the only customer and employee engagement industry awards in the UK.
We have received a joint nomination, alongside HSBC, in the ‘Best Use of Innovation in Customer Engagement’ category.
The shortlisting recognises our work in transforming and simplifying HSBC’s Receivables Finance process and eliminating the need for lengthy postal deliveries and unnecessary touch points. The project has been successful across all KPIs, including a 300% increase to conversion rates, an average of 80-day reduction in the customer journey, and a complete overhaul to CSAT scores, jumping from 58% dissatisfaction to 95% satisfaction.
Vizolution also received a nomination at last year’s event, in the same category, but with another of our clients, O2, for our collaborative work in transforming the telecom provider’s upgrades and retention journeys.
Although we did not take home the trophy at last year’s Engage Awards, Vizolution and O2 did win at last year’s CCA Excellence Awards.
The project, which utilises Vizolution’s vScreen technology, has seen O2 achieve a 47% improvement in compliance, a 31% reduction in drop-outs and a 27% improvement in customer satisfaction.
The Engage Awards, organised by Engage Business Media, encompass all areas of excellence within customer and employee engagement, with the finalists across the Awards categories spanning every single industry sector.
This year’s winners will be announced in a glittering ceremony at the Westminster Park Plaza Hotel on November 11, attended by hundreds of customer and employee engagement professionals and hosted by Hugh Dennis.
Best Use of Innovation in Customer Engagement Shortlist
- Vizolution and HSBC
- Belron International Ltd
- Buyer Brain
- Content Guru and NHS 111 London
- N Brown
- Orange Bus
- Ordnance Survey (copy)
- Pure Planet
- Red Sea Markets, Red Sea Mall
- Shop Direct, Webhelp UK, Gobeyond Partners
- We the Creators for Kent College Pembury
- Zoovu & KitchenAid
- Zoovu & Trek
- Zoovu & Wilson