Collect Feedback Surveys

Instant insight from customers 

Collect feedback from customers at the end of each customer journey and remove the need for follow ups

Gathering customer feedback is painful

We’ve all tried and failed to gain our customers thoughts about their experiences with our services and interactions. We stress how important their feedback is to us and to improving our offering but get very little back. In most cases this is because providing feedback is after customers have received what they want from the interaction, and so have no incentive to engage further.

A vast number of feedback and review organisations allow customers to express their opinion of brands, products and experiences. However they all have the same barrier… engaging a customer or prospect after the fact.

A simple solution to an annoying dilemma

Our ability to input a simple feedback survey at the end of all your customer journeys, removes the need for follow-up engagement, and provides customers with the ability to rate their experience at the moment it occurs. Making the process more efficient and traceable to the individual engagement.

Features & benefits of feedback surveys

Remove the cost
of follow ups

With an instant point of sale solution, you no longer have the cost or additional stages of contacting customers to provide feedback.

Ensure consistency

Automating the collection of customer feedback for each of your journeys makes reporting easier and ensures they are standardised.

Ongoing CSAT

Track your CSAT with ease and gain insights about your customer journeys that will inform future adaptations of your product or service.

How surveys can fit into your customer journey

Below is a quick demonstration showing how other organisations utilise our platform to implement feedback surveys into their ideal customer journey. Initiated at the completion of a journey, it’s a great tool to take a snapshot of your customers’ experiences.

Feedback surveys work with all customer journeys

View the below customer journeys to see of the ways you can utilise visual presenter.

Mandate Management

Provide a superior service while remaining compliant

Renewals & Retention

Exceeding customer expectations to retain them

Sales & Onboarding

Make sure your first impression counts

Service

Improve old processes and customer experience

If you have another journey you would like to streamline then please get in touch as we have developed more than we have here and we are always building more.

Delivering substantial uplift to all your KPIs

25% uplift in conversions

The longer a journey, the more likely a customer is to drop off of a purchase.

By streamlining journeys so that they can be completed often in just one single interaction, our solutions remove the breaks in which customers drop off. The result?

A surge in conversion rates for your business.

75% reduction in overheads 

Inefficiencies caused by mail, document processing and lengthy handling times mean operating costs for businesses are inflated.

By digitising these typical breakpoints or eliminating the need for them entirely, we help our clients to boost efficiency, enabling them to offer maximum value to their customers at the lowest possible cost.

100% compliance, guaranteed

Traditionally, compliance procedures have been susceptible to staff error. Moreover, physically storing customer documents can be both costly and inconvenient.

Our solutions ensure compliance by creating automated workflows that eliminate the potential for mistakes. By collecting electronic signatures and exchanging documentation digitally, there is no need to listen back to calls to check compliance delivery. That means completing paperwork becomes a thing of the past.

90% reduction in transaction times

Lengthy transaction times, both on a journey and individual touchpoint level, benefit no one. Efficiency suffers and frustrated customers drop out in favour of a competitor who can deliver the product or service quicker.

Our solutions reduce transaction times by giving staff the digital tools that enable them to meet the customer need there and then, improving first contact resolution so complex journeys no longer need to span multiple steps and channels.

90+ NPS

Customers are no longer willing to settle for second rate experiences, and organisations that don’t put the customer at the heart of their journey will cause friction and frustration.

By streamlining the sticking points in journeys so they become effortless and flow seamlessly, our clients benefit from happier customers and better brand advocacy over time.

Optimised across every device

Enabling you to provide a streamlined, omni-channel customer journey across any device of their choosing.

Want to see it for yourself?

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