
HSBC found that the customer experience of signing up to and starting a receivables finance journey could be complex and time-consuming.
It was identified that the customer journey was not clear or defined:


HSBC initially partnered with Vizolution to transform a multitude of journeys within its UK Commercial Banking (CMB) division, including the Receivables Finance journey.
Due to Vizolution’s agile development process, the Receivables Finance customer journey was developed and deployed specifically to onboard clients for their Business Banking segment.
The Impact


The Impact

