Transforming the remediation process
Make it easy for your customers to engage
Providing your customers with a simple way to supply relevant and up-to-date personal information is the only efficient approach.
Collecting information in the most efficient way.
Retrospectively collecting customer information is no easy task, but stringent regulation has increased the need for accuracy in client data. Communicating with customers who only want to interact on their own terms can be a costly and challenging exercise, diverting valuable resource away from more profitable interactions.
Nevertheless, a failure to do so leaves organisations at risk of regulatory penalties. The challenge for organisations is therefore collecting information in a way that is as simple and easy as possible for customers, while also maximising organisational efficiency.
Streamline your remediation process
Our platforms’ capabilities allow you to automate the remediations process, enabling customers to give you the information you need, in a way that works for them. With built-in automatic reminders, document upload, and auditable journeys, we remove the chasing, paper heavy processes and customer frustration that impact satisfaction.
The below provides you with a top-level view of the modules we use to eliminate the need to chase, ensure 100% compliance, and reduce overheads. Enabling you to provide customers with a better experience.
Delivering substantial uplift to all your KPIs
25% uplift in conversions
The longer a journey, the more likely a customer is to drop off of a purchase.
By streamlining journeys so that they can be completed often in just one single interaction, our solutions remove the breaks in which customers drop off. The result?
A surge in conversion rates for your business.
75% reduction in overheads
Inefficiencies caused by mail, document processing and lengthy handling times mean operating costs for businesses are inflated.
By digitising these typical breakpoints or eliminating the need for them entirely, we help our clients to boost efficiency, enabling them to offer maximum value to their customers at the lowest possible cost.
100% compliance, guaranteed
Traditionally, compliance procedures have been susceptible to staff error. Moreover, physically storing customer documents can be both costly and inconvenient.
Our solutions ensure compliance by creating automated workflows that eliminate the potential for mistakes. By collecting electronic signatures and exchanging documentation digitally, there is no need to listen back to calls to check compliance delivery. That means completing paperwork becomes a thing of the past.
90% reduction in transaction times
Lengthy transaction times, both on a journey and individual touchpoint level, benefit no one. Efficiency suffers and frustrated customers drop out in favour of a competitor who can deliver the product or service quicker.
Our solutions reduce transaction times by giving staff the digital tools that enable them to meet the customer need there and then, improving first contact resolution so complex journeys no longer need to span multiple steps and channels.
Customers are no longer willing to settle for second rate experiences, and organisations that don’t put the customer at the heart of their journey will cause friction and frustration.
By streamlining the sticking points in journeys so they become effortless and flow seamlessly, our clients benefit from happier customers and better brand advocacy over time.