
At the start of the automotive finance repayment process, affordability checks tended to take a lot of call time, with some of the advice particularly difficult to explain to the customer over the phone.
Santander wanted to make the process clearer for the customer, while reducing the length of the journeys and making it more cost-effective.


The use of our platform has transformed the journey, drastically reducing its length, eliminating the use of paper and increasing the number of applications that agents can process on a daily basis.
The Impact



The Impact


