

As part of their vision to offer a simple, personal and fair service, Santander embarked on an end-to-end examination of their telephony journeys.
It was found that telephony agents were less successful in converting credit card applications than other channels, revealing a problem in the customer journey that needed to be addressed:

As part of their vision to offer a simple, personal and fair service, Santander embarked on an end-to-end examination of their telephony journeys.
It was found that telephony agents were less successful in converting credit card applications than other channels, revealing a problem in the customer journey that needed to be addressed:


Santander implemented Vizolution’s platform, an agent-assisted telephony solution that transforms a call centre call into a visual experience.
When a customer calls the contact centre, they are directed to a secure screen sharing session that can be accessed via a simple browser and without downloads. Using our technology, agents can show, share and collect signed documents, as well as display visual sales aids.

Santander implemented Vizolution’s platform, an agent-assisted telephony solution that transforms a call centre call into a visual experience.
When a customer calls the contact centre, they are directed to a secure screen sharing session that can be accessed via a simple browser and without downloads. Using our technology, agents can show, share and collect signed documents, as well as display visual sales aids.
The Impact



The Impact


