
Three was on a journey to transform the experience it delivered to customers, aiming to utilise technology to offer a more seamless service to those interacting with the brand.
One area of focus was the Customer Retention journey. Three was keen to work with their existing customers to build a better understanding of their needs, so they could provide an enhanced level of service including. The original retentions journey had two issues:

Three deployed Vizolution’s white-label platform as ‘MyView’ and rolled it out across their Customer Retention journey.
The platform allows retention agents to display information on a customer’s device (mobile phone, tablet or computer), compare offers, product bundles, pricing and then download relevant T&Cs during a single customer call.

The Impact
Using our platform Three improved their customer and agent experiences, saw a significant increase in their Net Promoter Score (NPS), reduced customer churn, and achieved substantial savings.

