RBS in partnership with Vizolution have been shortlisted as finalists in the ‘Business Transformation or Change’ category at UK Business Awards 2020. The UK Business Awards (UKBA) recognise the finest accomplishments from the world of British business.
In 2019, RBS deployed Vizolution’s vDoc technology to create a customer-centric, digitally-enabled bereavement journey, giving customers greater convenience in terms of how they interacted with the bank, during what is likely to be a challenging time.
Implemented across all channels, the portal gives the customer choice in terms of how they interact and how much human support they would like, as well as significantly accelerating the process by digitising document exchange.
In fact, the process is now 100% paperless, with average journeys taking just 4 days (compared to 27 days in the previous process).
Wendy Doughty, RBS Project Lead within PBB Services said “we are very proud the introduction of this new service. It has given our bereaved customers the ability to both notify us and upload documents from the comfort of their own home without the need to visit one of our branches – making it simpler for them at a difficult time.”
The UK Business Awards 2020 final will be held digitally on 9th July and Vizolution hope to replicate the success of 2018, when we also won an award in partnership with RBS for our paperless mortgage deployment.
Want to learn more about our solution? You can find out more about the bereavement journey by watching this short video: