Enhance your utilities journey
Produce highly efficient customer interactions
Our platform allows your customers to engage with you on any device at any time to resolve service requests, manage mandates and onboard with automation.
Streamline your utilities journeys with our award-winning platform
Dealing with ‘Bill Shock’ and managing service requests has become all consuming, increasing costs, reducing productivity, and adversely impacting ACHT. This has led to higher overheads, eroded customer satisfaction and reductions in compliance.
We facilitate seamless customer journeys that enables the high touch service required to deliver increased contact agent productivity, reduce ACHT and increase FCR. The result is improved customer satisfaction and more efficiency, all while ensuring compliance through a fully auditable journey.
The modules to streamline your utilities journeys
Whatever your requirements, our platform can be configured to your needs, integrated with your current systems, and rolled out at speed.
Enable great utilities customer journeys
Here are some of the journeys we can roll out at speed to streamline your customer interactions.
Collections
Engage your customers and cut through the noise
Mandate Management
Provide a superior service while remaining compliant
Renewals & Retention
Exceeding customer expectations to retain them
Service
Improve old processes and customer experience
Enable great utilities customer journeys
Here are some of the journeys we can roll out at speed to streamline your customer interactions.
Agent-Assisted, Self-Serve…or both
Our CX focused platform enables you to serve you customers through any channel on their preferred device.
Agent-Assisted
Provide your agents with configurable dynamic tools that help them present curated content, exchange documents in real-time, co-browse and collect e-signatures. Leading to increased productivity and reduced training needs, ultimately enhancing the experience of your customers.
Self-Service
Allow your customers to self-serve where possible with a convenient and highly secure digital portal to progress their cases and applications, upload and download required documents, sign agreements and receive automated reminders of updates and outstanding actions.
Self-Service
Allow your customers to self-serve where possible with a convenient and highly secure digital portal to progress their cases and applications, upload and download required documents, sign agreements and receive automated reminders of updates and outstanding actions.
Delivering substantial uplift to all your KPIs
25% uplift in conversions
The longer a journey, the more likely a customer is to drop off of a purchase.
By streamlining journeys so that they can be completed often in just one single interaction, our solutions remove the breaks in which customers drop off. The result?
A surge in conversion rates for your business.
75% reduction in overheads
Inefficiencies caused by mail, document processing and lengthy handling times mean operating costs for businesses are inflated.
By digitising these typical breakpoints or eliminating the need for them entirely, we help our clients to boost efficiency, enabling them to offer maximum value to their customers at the lowest possible cost.
100% compliance, guaranteed
Traditionally, compliance procedures have been susceptible to staff error. Moreover, physically storing customer documents can be both costly and inconvenient.
Our solutions ensure compliance by creating automated workflows that eliminate the potential for mistakes. By collecting electronic signatures and exchanging documentation digitally, there is no need to listen back to calls to check compliance delivery. That means completing paperwork becomes a thing of the past.
90% reduction in transaction times
Lengthy transaction times, both on a journey and individual touchpoint level, benefit no one. Efficiency suffers and frustrated customers drop out in favour of a competitor who can deliver the product or service quicker.
Our solutions reduce transaction times by giving staff the digital tools that enable them to meet the customer need there and then, improving first contact resolution so complex journeys no longer need to span multiple steps and channels.
90+ NPS
Customers are no longer willing to settle for second rate experiences, and organisations that don’t put the customer at the heart of their journey will cause friction and frustration.
By streamlining the sticking points in journeys so they become effortless and flow seamlessly, our clients benefit from happier customers and better brand advocacy over time.
Award winning customer journeys
See how our modules streamline customer journeys
Each of our modules are designed to work in combination to restructure customer journeys. Whatever your requirement, guided by our expertise, they can be configured to your needs.
Build Bundles
Co-browse
Collect eSignatures
Collect Surveys
Create eForms
Exchange Documents
Verify Identities
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