Verify Identities
Enabling quick ID Verification
Utilise electronic identity verification to enhance your KYC process and drastically speed up customer journeys.
Preventing fraud and money laundering
Fraud will always be a risk that organisations need to mitigate against, and a risk that is heightened by the volume of interactions that now happen online. Electronic ID verification enables organisations to onboard customers, manage mandate and deliver services at speed while ensuring authentication.
Streamline your verification process
Having digital ID verification implemented within your customer journeys increases security and reduces validation time while improving compliance. Our platform enables rapid verification, removing the need for in-person proof, so you can deliver a great customer experience.
Features & benefits of ID verification
Speed up process
Removing the need to manual verify identity means your onboarding process is quick and scalable.
Compliant and Secure
All documents uploaded by customers are collected via secure self-serve portals or during encrypted agent sessions that are fully auditable.
Frictionless
Reduce drop offs and increase compliance through swift verification and validation of customer data and documents.
How ID verification can fit into your customer journey
Below is a quick demonstration showing how other organisations utilise our platform to implemented ID Verification into their ideal customer journey. Initiated within a self-serve journey or agent assisted call, you can improve efficiency, reduce costs and speed up customer interactions.
ID verification can enhance a range of customer journeys
View the below customer journeys to see of the ways you can utilise ID verification.
Claims & Fraud
Configuring the ideal path for your customers’ needs
Mandate Management
Provide a superior service while remaining compliant
Sales & Onboarding
Make sure your first impression counts
Service
Improve old processes and customer experience
If you have another journey you would like to streamline then please get in touch as we have developed more than we have here and we are always building more.
Delivering substantial uplift to all your KPIs
25% uplift in conversions
The longer a journey, the more likely a customer is to drop off of a purchase.
By streamlining journeys so that they can be completed often in just one single interaction, our solutions remove the breaks in which customers drop off. The result?
A surge in conversion rates for your business.
75% reduction in overheads
Inefficiencies caused by mail, document processing and lengthy handling times mean operating costs for businesses are inflated.
By digitising these typical breakpoints or eliminating the need for them entirely, we help our clients to boost efficiency, enabling them to offer maximum value to their customers at the lowest possible cost.
100% compliance, guaranteed
Traditionally, compliance procedures have been susceptible to staff error. Moreover, physically storing customer documents can be both costly and inconvenient.
Our solutions ensure compliance by creating automated workflows that eliminate the potential for mistakes. By collecting electronic signatures and exchanging documentation digitally, there is no need to listen back to calls to check compliance delivery. That means completing paperwork becomes a thing of the past.
90% reduction in transaction times
Lengthy transaction times, both on a journey and individual touchpoint level, benefit no one. Efficiency suffers and frustrated customers drop out in favour of a competitor who can deliver the product or service quicker.
Our solutions reduce transaction times by giving staff the digital tools that enable them to meet the customer need there and then, improving first contact resolution so complex journeys no longer need to span multiple steps and channels.
90+ NPS
Customers are no longer willing to settle for second rate experiences, and organisations that don’t put the customer at the heart of their journey will cause friction and frustration.
By streamlining the sticking points in journeys so they become effortless and flow seamlessly, our clients benefit from happier customers and better brand advocacy over time.
Optimised across every device
Enabling you to provide a streamlined, omni-channel customer journey across any device of their choosing.
Want to see it for yourself?
