Video Call

Delivering video conferencing

Enabling customers and agents to see each other while verifying identity, sharing information onscreen or exchanging documents.

Enabling high touch experiences

Some digital journeys demand high touch capabilities and frustrated customers deserve the ability to request help when needed. A failure to meet these expectations leaves organisations vulnerable to drop offs, reduced conversion, and competition.

However, being able to provide customers with a solution that builds trust, and delivers quality engagements at speed, can lead to the needs being satisfied and their loyalty growing.

Enhancing communication with video

Our platform enables your agents to initiate video conferencing during a screen sharing session, providing customers with reassurance through complex interactions. The result is a more personal experience, particularly valuable when dealing with sophisticated purchases or sensitive service queries.

Features & benefits of video conferencing

Reassurance

Allowing agents to deliver high touch support during difficult or challenging customer journeys

Convenient

The ability to complete and resolve complex interactions, without having to visit a physical locations for assistance.

Better Experiences

Replicate a face-to-face experience and provide customers with a great personalised experience.

How video conferencing can fit into your customer journey

Below is a quick demonstration showing how other organisations utilise our platform to implemented video calls into their ideal customer journey. Initiated within an agent assisted call, you can improve efficiency, and resolve complicated customer interactions.

Video conferencing can enhance a range of customer journeys

View the below customer journeys to see of the ways you can utilise visual presenter.

Claims & Fraud

Give your customers the claims procedure they expect

Mortgages & Loans

Give your customers the best possible mortgage experience

Service

Improve old processes and customer experience

Wealth & Investment

Provide the convenience your clients and advisors need

If you have another journey you would like to streamline then please get in touch as we have developed more than we have here and we are always building more.

Delivering substantial uplift to all your KPIs

25% uplift in conversions

The longer a journey, the more likely a customer is to drop off of a purchase.

By streamlining journeys so that they can be completed often in just one single interaction, our solutions remove the breaks in which customers drop off. The result?

A surge in conversion rates for your business.

75% reduction in overheads 

Inefficiencies caused by mail, document processing and lengthy handling times mean operating costs for businesses are inflated.

By digitising these typical breakpoints or eliminating the need for them entirely, we help our clients to boost efficiency, enabling them to offer maximum value to their customers at the lowest possible cost.

100% compliance, guaranteed

Traditionally, compliance procedures have been susceptible to staff error. Moreover, physically storing customer documents can be both costly and inconvenient.

Our solutions ensure compliance by creating automated workflows that eliminate the potential for mistakes. By collecting electronic signatures and exchanging documentation digitally, there is no need to listen back to calls to check compliance delivery. That means completing paperwork becomes a thing of the past.

90% reduction in transaction times

Lengthy transaction times, both on a journey and individual touchpoint level, benefit no one. Efficiency suffers and frustrated customers drop out in favour of a competitor who can deliver the product or service quicker.

Our solutions reduce transaction times by giving staff the digital tools that enable them to meet the customer need there and then, improving first contact resolution so complex journeys no longer need to span multiple steps and channels.

90+ NPS

Customers are no longer willing to settle for second rate experiences, and organisations that don’t put the customer at the heart of their journey will cause friction and frustration.

By streamlining the sticking points in journeys so they become effortless and flow seamlessly, our clients benefit from happier customers and better brand advocacy over time.

Optimised across every device

Enabling you to provide a streamlined, omni-channel customer journey across any device of their choosing.

Want to see it for yourself?

Ready to get started?

Find out more about Vizolution and our capabilities

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