Agent-assisted screen sharing
Display product or service content and information during a live screen session on any device.
Present product comparisons and compliance with ease
Talking through product information multiple times, or listening to lengthy T&C’s often leads to breakpoints and frustrations when dealing with customers over the phone.
Customers are increasingly exasperated with being left to manually link the steps across complex journeys. They not only create inefficiencies in your customer journey, they cause lost sales, high conversion costs, rushed compliance requirements, and the erosion of your customers’ experience.
A unique screen sharing interaction made effortless
Our distinctive iteration of video-sharing allows your contact centre agents to display product or service information alongside back-office notes, customer account details and dynamic scripts from a single agent window. This paired with our other module capabilities allows you to exchange documents in real time, verify identity and collect eSignatures, all during one session.
How Visually Presenting can fit into your customer journey
Below is a quick demonstration showing how other organisations utilise our platform to connect visual presentation into their ideal customer journey. Initiated during a call with a customer, having already exchanged documents, it can be a perfect aid to bundle building providing a clear understanding of their options.
Visually Presenting can enhance a range of customer journeys
View the below customer journeys to see of the ways you can utilise visual presenter.
Delivering substantial uplift to all your KPIs
25% uplift in conversions
The longer a journey, the more likely a customer is to drop off of a purchase.
By streamlining journeys so that they can be completed often in just one single interaction, our solutions remove the breaks in which customers drop off. The result?
A surge in conversion rates for your business.
75% reduction in overheads
Inefficiencies caused by mail, document processing and lengthy handling times mean operating costs for businesses are inflated.
By digitising these typical breakpoints or eliminating the need for them entirely, we help our clients to boost efficiency, enabling them to offer maximum value to their customers at the lowest possible cost.
100% compliance, guaranteed
Traditionally, compliance procedures have been susceptible to staff error. Moreover, physically storing customer documents can be both costly and inconvenient.
Our solutions ensure compliance by creating automated workflows that eliminate the potential for mistakes. By collecting electronic signatures and exchanging documentation digitally, there is no need to listen back to calls to check compliance delivery. That means completing paperwork becomes a thing of the past.
90% reduction in transaction times
Lengthy transaction times, both on a journey and individual touchpoint level, benefit no one. Efficiency suffers and frustrated customers drop out in favour of a competitor who can deliver the product or service quicker.
Our solutions reduce transaction times by giving staff the digital tools that enable them to meet the customer need there and then, improving first contact resolution so complex journeys no longer need to span multiple steps and channels.
Customers are no longer willing to settle for second rate experiences, and organisations that don’t put the customer at the heart of their journey will cause friction and frustration.
By streamlining the sticking points in journeys so they become effortless and flow seamlessly, our clients benefit from happier customers and better brand advocacy over time.